ZD aims to automate internal processes using RPA and enhance external customer interactions with AI-powered chatbots integrated with CRM and SCM systems.
1. Define AI Vision and Objectives:
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Vision Statement:
“Leverage AI and automation to enhance efficiency, improve customer interactions, and streamline supply chain processes.”
2. Assess Current Capabilities
3. Identify AI Opportunities
4. Develop AI Roadmap:
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Project Planning
5. Resource Allocation
6. Implement Pilot Projects
7. Scale and Integrate:
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Integration Strategy
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Change Management
8. Monitor and Optimize
9. Ensure Ethical AI Use
10. Additional Resources
This AI strategy provides a comprehensive framework for ZD to automate internal processes using RPA and enhance external customer interactions through AI-powered chatbots. Achieve operational efficiencies, improve customer satisfaction, and integrate CRM and SCM systems seamlessly.
📢 𝐂𝐥𝐢𝐜𝐤 𝐢𝐧 𝐛𝐞𝐥𝐨𝐰 𝐥𝐢𝐧𝐤 𝐭𝐨 𝐫𝐞𝐚𝐝 𝐦𝐨𝐫𝐞:
